Once we receive your referral information we will have our team get in contact with you or your representative to discuss your support needs further. 

If you would like to have support from ABI Services we will then meet with you and your support person or health professional. This process will be an opportunity for you to ask questions and for us to assess if ABI Services can support you appropriately. 

With your permission, after the assessment meeting we may speak to you again and your family, health professionals and other people involved in your life. This helps us get a good understanding of you and the support you need. 

If ABI Services is the right service for you then we can make a start. We then provide you with our service agreement, and you will be assigned an Individual Support Manager. This manager is the person who oversees your support at ABI Services.    

They will start working with you on your individual support plan. 

You may already have a plan in place with other providers or the NDIS, however we need to make sure we have one that is specific to the support ABI Services will provide you. This will include what days would you like support workers to come, how many hours a day do you need support, and what you need support with. 

Your individual support plan might include things such as learning new skills, rehabilitation and exercise programs, behaviour support, personal care and community participation. 

We will also review your Individual Support Plan with you regularly to make sure you’re happy with your progress, and you may even set new goals for the next plan. 

As part of your support with ABI Services we offer the vAboutMe app for you to use. The app is designed to keep care recipients and their families informed and engaged with the care being provided to them in their own homes. 

Get in touch with us if you would like to discuss how ABI Services can support you.